Returns Policy

Returns and Refunds Policy for Bright Spark Lighting Ltd

Last Updated: 19/08/2024

At Bright Spark Lighting Ltd, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a straightforward returns and refunds policy in accordance with UK consumer protection laws.

1. Your Right to Cancel

1.1 Cooling-Off Period
Under the Consumer Contracts Regulations 2013, you have the right to cancel your order for most goods purchased online within 14 days without giving any reason. This period begins the day after you receive your goods.

1.2 How to Cancel
To exercise your right to cancel, you must notify us in writing within the 14-day period. You can contact us via email at info@brightsparklighting.co.uk or by post at:

Bright Spark Lighting Ltd
9 Regent Street, Runcorn, Cheshire, WA7 1LJ
United Kingdom

Please include your order number, details of the product(s) you wish to return, and your contact information.

2. Returning Goods

2.1 Condition of Returned Goods
To qualify for a refund, goods must be returned in their original condition, unused, and with all packaging intact. If the items show signs of use or are not in their original condition, we reserve the right to reduce the amount of your refund to reflect any loss in value.

2.2 Return Process
Once you have informed us of your decision to cancel, you have 14 days to return the goods to us. Please include a copy of your original receipt or order confirmation with your return.

Returns should be sent to:

Bright Spark Lighting Ltd
9 Regent Street, Runcorn, Cheshire, WA7 1LJ
United Kingdom

2.3 Return Shipping Costs
You will be responsible for the cost of returning the goods unless the items are faulty or not as described. We recommend using a tracked delivery service, as we cannot be responsible for items lost in transit.

3. Faulty or Damaged Goods

3.1 Reporting a Fault
If you receive a faulty or damaged item, please contact us immediately at info@brightsparklighting.co.uk with your order number, a description of the fault, and any relevant photos. You have up to 30 days from receipt of the goods to report a fault and request a refund, replacement, or repair.

3.2 Return of Faulty Goods
We will arrange for the return of faulty or damaged goods at our expense. Once we have received and inspected the goods, we will offer you a full refund, repair, or replacement.

4. Processing Your Refund

4.1 Refund Timeline
Once we have received your returned goods and confirmed they are in satisfactory condition, we will process your refund within 14 days. Refunds will be issued to the original payment method used for the purchase.

4.2 Partial Refunds
If the returned goods are not in their original condition or are missing parts, we may issue a partial refund to reflect any reduction in value.

5. Exclusions

Certain items are exempt from the right to cancel and return, including:

  • Custom-made or personalised products
  • Perishable goods
  • Items that have been unsealed and cannot be returned for hygiene reasons (e.g., certain lighting accessories)

6. Exchanges

If you wish to exchange a product for a different item, please contact us at info@brightsparklighting.co.uk within 14 days of receiving your order. Exchanges are subject to product availability. If the new item is of a higher value, you will need to pay the difference. If the new item is of a lower value, we will refund the difference.

7. Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us at:

Bright Spark Lighting Ltd
9 Regent Street, Runcorn, Cheshire, WA7 1LJ
United Kingdom

Email: info@brightsparklighting.co.uk

We are here to assist you and ensure your shopping experience with us is as smooth and satisfactory as possible.

End of Returns and Refunds Policy

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