S/hipping Policy for Bright Spark Lighting Ltd
Last Updated: 19/08/2024
At Bright Spark Lighting Ltd, we strive to ensure your orders are delivered promptly and securely. This Shipping Policy outlines our shipping methods, costs, and delivery times to provide you with a clear understanding of our delivery process.
1. Shipping Destinations
1.1 United Kingdom
We offer shipping across the United Kingdom, including England, Scotland, Wales, and Northern Ireland.
1.2 International Shipping
Currently, we do not offer international shipping as a standard option. Please get in touch with us for a quote should you require shipping outside of the UK.
2. Shipping Costs
2.1 Standard Shipping
We offer a flat rate for standard shipping on all orders within the UK. Shipping costs will be calculated and displayed at checkout based on your delivery address.
2.2 Free Shipping
We offer free standard shipping on orders over £[Insert Amount]. This offer is only available for deliveries within the UK.
2.3 Express Shipping
For faster delivery, we offer an express shipping option for an additional fee. The cost of express shipping will be calculated at checkout.
3. Delivery Times
3.1 Standard Shipping
- Delivery within the UK typically takes 3-5 business days from the date of dispatch.
- Please note that delivery times may vary depending on your location and any unforeseen delays with our delivery partners.
3.2 Express Shipping
- Express delivery within the UK usually takes 1-2 business days from the date of dispatch.
- Orders placed before 11:00 will be processed on the same day. Orders placed after this time will be processed the next business day.
4. Order Processing
4.1 Processing Time
- Orders are typically processed within 1-2 business days.
- During peak periods (e.g., holidays), processing times may be slightly longer. We will notify you of any delays.
4.2 Order Confirmation
- After placing an order, you will receive an order confirmation email with details of your purchase and estimated delivery times.
- Once your order has been dispatched, you will receive a shipping confirmation email with tracking information.
5. Tracking Your Order
- All orders are shipped with tracking. You will receive a tracking number via email once your order has been dispatched.
- You can track your order on the courier’s website using the tracking number provided.
6. Failed Deliveries and Returned Orders
6.1 Failed Deliveries
- If a delivery attempt fails due to an incorrect address or unavailability to receive the package, our courier will leave a card with instructions on how to rearrange delivery or collect from a local depot.
- If the package is not collected or redelivered within the courier’s specified time frame, it may be returned to us.
6.2 Returned Orders
- If your order is returned to us due to failed delivery, we will contact you to arrange redelivery. Additional shipping charges may apply.
7. Damaged or Lost Shipments
7.1 Damaged Shipments
- If your order arrives damaged, please contact us immediately at info@brightsparklighting.co.uk with your order number and photos of the damaged item(s).
- We will arrange for a replacement or refund as soon as possible.
7.2 Lost Shipments
- If your order does not arrive within the expected delivery time, please contact us at info@brightsparklighting.co.uk. We will investigate with the courier and resolve the issue promptly.
8. Contact Us
If you have any questions or concerns about our Shipping Policy, please contact us at:
Bright Spark Lighting Ltd
9 Regent Street
Runcorn, Cheshire, WA7 1LJ
United Kingdom
Email: info@brightsparklighting.co.uk
We are here to assist you and ensure a smooth and reliable delivery experience.
End of Shipping Policy